LogoNW.png

NICHOLAS WONG
wongn.one@gmail.com | (630) 209-3328 | nwong.me | LinkedIn | Naperville, IL

Resume


WORK EXPERIENCE

MOOD Technology Consultancy | Freelance UX Designer
2025 | Remote
End-to-end UX design and research for B2C and B2B web product engagements.

  • Precision Garage Door · Delivered a complete design package — wireframes, style guide, and high-fidelity responsive mockups (desktop + mobile) — from blank canvas to dev-ready handoff.

  • Nugent Filters · Led UX discovery for an industrial e-commerce redesign: competitive analysis, user flows across 5 core page types, lo-fi wireframes, and a visual style guide — giving the client a clear design direction for a complex product catalog.

Northrop Grumman | UX Designer
July 2019 - April 2024 | Secret Security Clearance (Active 2019 - 2024) | Promoted from Associate UX Designer | Huntsville, AL
Embedded in cross-functional Agile teams of 8–12 engineers and systems engineers across up to 3 simultaneous defense software programs.

  • IBCS (Integrated Battle Command System) · UX designer on one of three teams building IBCS — the U.S. Army's primary air and missile defense C2 platform — modernizing a legacy operator interface to current UX standards and reducing cognitive load for warfighters making split-second decisions in time-critical environments. Also contributed UX work across C-RAM, FAAD C2, and JADC2 programs.

  • DE-MSHORAD · One of two designers adapting a complex legacy desktop C2 interface for tablet deployment in field conditions — solving touch interaction, constrained screen real estate, and outdoor legibility simultaneously — extending the platform to a new deployment context without.

  • Owned the full UX process — stakeholder interviews, task analysis, flows, wireframes, prototypes, and dev specs — across up to 3 concurrent programs with distinct user groups and technical constraints, consistently delivering on schedule within a rigorous Agile/SAFe cadence.

  • Conducted structured research with end users in classified environments, observing real usage patterns under high cognitive load and translating findings into validated design improvements that closed the gap between design assumptions and actual warfighter behavior.

  • Contributed to a shared design system and component library adopted across all programs, reducing inconsistency and accelerating engineering handoff.

  • Supported org-wide UX maturation efforts: conducted structured tool evaluations — trialing Figma, Sketch, UXPin, and InVision across live projects to assess fit for the team's needs — and redesigned internal websites to align with updated Northrop branding guidelines.

  • Produced motion graphics and video content for program demos and executive presentations, increasing design visibility at the leadership level.

Purdue University | UX/UI Designer
September 2018 - August 2019 | West Lafayette, IN
Sole designer on a consumer IoT product at Purdue's Collaborative Robotics Lab.

  • Owned the complete UX and UI of a companion mobile app for a consumer IoT device — from early-stage research and concepting through final production-ready designs — presenting and defending all design decisions independently to senior faculty stakeholders.

Purdue University × Microsoft Research | UX Researcher
August - December 2017 | West Lafayette, IN
Senior Capstone project · Four-person research team sponsored by Microsoft Research.

  • Researched how academics discover and navigate scholarly literature; findings directly informed the redesign of Microsoft Academic Search 3.0, which launched in early 2018.

Purdue University × Ford Motor Company | UX Researcher
May - December 2017 | West Lafayette, IN
Research team of three undergraduates and one graduate student evaluating internal engineering software; team presented findings directly to Ford management.

  • Facilitated one-on-one interviews and process workshops with Ford engineers to surface mental model gaps in internal tools — all sessions recorded and analyzed via TechSmith Morae, synthesized into a prioritized affinity diagram and actionable UX recommendations presented directly to Ford management.

Purdue University × Brake Supply Co. (In-Mac) | UX Designer
May - August 2017 | West Lafayette, IN
Research team of three undergraduates and one graduate student, digitizing a paper-based parts tracking system for a manufacturing client through Purdue's IN-MaC research center.

  • Co-led participatory design sessions with warehouse employees to translate paper-based parts tracking workflows into a validated digital system design.


EDUCATION

Purdue University | West Lafayette, Indiana | December 2018
B.S. User Experience Design · Certificate in Entrepreneurship & Innovation


SKILLS

Design: UI design, Interaction design, Wireframing & prototyping, Design systems, Responsive design, Motion design

Research: User interviews, Usability testing, Contextual inquiry, Field research, Task analysis, Heuristic evaluation, Journey mapping, A/B testing, Competitive analysis

Tools: Figma, Sketch, Adobe Illustrator, Photoshop, After Effects, Premiere Pro, Microsoft Office

Process: Agile, Cross-functional collaboration, End-to-end product design, Co-design, Stakeholder management, Design critique, Design systems ownership

Domain: Enterprise & complex systems UX, Consumer web & mobile, IoT / connected devices, E-commerce, High-cognitive-load user environments